Privacy Policy
Last Updated: May 9, 2025
1. Introduction
Ace Emergency Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in any way.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email address, phone number, and other contact details you provide when requesting service, contacting us, or submitting forms.
- Service Information: Details about your garage door, property, service needs, and appointment preferences.
- Payment Information: Credit card details, billing address, and other financial information necessary to process payments.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and other analytical data.
- Location Data: General location information based on IP address or more precise location when you enter your address or ZIP code for service area checking.
3. How We Collect Information
We collect information through:
- Direct interactions when you contact us or use our services
- Forms on our website
- Cookies and similar tracking technologies
- Third-party service providers and analytics tools
4. How We Use Your Information
We use your information to:
- Provide and manage the services you request
- Process payments and maintain records
- Communicate with you about appointments, services, and promotions
- Improve our website and services
- Comply with legal obligations
- Protect our rights, property, and safety
5. Sharing Your Information
We may share your information with:
- Service technicians and employees who need access to provide services
- Payment processors and financial institutions
- Marketing and analytical service providers
- Legal and regulatory authorities when required by law
We do not sell your personal information to third parties.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage cookie preferences through your browser settings.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
8. Your Rights
Depending on your location, you may have the right to:
- Access personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: emergency@acegarage.com
Phone: 555-123-4567
Address: 123 Service Road, Metro Area